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Terms and Conditions of Sale

This website is designed for online personal shopping and browsing of toys and craft supplies. All transactions are processed in Australian Dollars inclusive of GST.

 

Ordering Online

By ordering online or buying from us in person, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. Once placed, changes and cancellation of any order is not possible. If your order has not yet been picked, we may be able to stop the order at our sole discretion only. Please contact us as soon as possible to find out the status of your order and to see if it is possible for changes or cancellations. If your parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able to change or cancel the order. Shipping paid is non refundable!

 

Shipping and Delivery Policy

We deliver products Australia wide using Sendle for our larger products and Australia Post eParcel and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia

Australia Post eParcel service delivers Australia wide and often requires a signature for delivery. Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed.

In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.

Shipping Destinations

We ship goods Australia wide only at this time.

 

Personal Shopping Only and Limits

This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled and balance payment refunded and you agree not to make any claim against us as a result of such cancelled order. Please contact us if you wish to place an order for larger quantities.

 

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order in time we will arrange a refund or if possible, notify you to arrange an agreeable alternative item.

Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately to address any concerns.

 

Privacy Policy

We are dedicated to keeping your details private. Please refer to our Privacy Policy on our website for further information.

 

How to Proceed with a Return

If you need to return a faulty product, please contact us directly by email within 28days of delivery. We will do our best to resolve your concern on a case by case basis. Where possible, all Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by us, a refund or exchange for the same item will be issued.

 

Other Terms And Conditions

We may in our absolute discretion decline to accept an order from a customer and refund any monies paid.

Occasionally, some items shown on this website will sell out without notice. We will remove any items no longer available as soon as possible.

Credit card payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will despatch.

Our online inventory system is updated regularly. If you purchase an item that is no longer available, we will contact you as soon as possible to offer a refund or an acceptable substitute.

Our wooden push toys are delivered flat packed and require assembly with a PVA glue by the customer. These products include small parts that could be a choking hazards. Adult assembly required.

Our pre-order products have an estimated future dispatch date. Product are yet to be made so will not be shipped until that specified date.

Our craft boxes contain small items that can choke or suffocate. Adult supervision is required for these activities.

Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown.

While every effort has been made to ensure the information and pricing on this website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order. We reserve the right to correct typographical errors.

These Terms are to be construed in accordance with the laws of Queensland, Australia and in the event of any dispute or claim associated with these Terms, that dispute or claim shall be subject to the exclusive jurisdiction of Queensland, Australia.