Shipping and Returns
We ship Australia wide and all orders include FREE standard shipping. Shipping is charged by weight to the rest of the world.
Please allow 3-10 business days from dispatch for delivery (within Australia). We will endeavour to keep you informed along the way by providing you with a tracking link.
We are happy to Express Post any urgent orders at the cost of the customer. Please email us if you require express shipping.
Here at Castle and Kite we are confident of the quality of our beautiful products. Should you be unhappy with your purchase we will do our best resolve any concerns on a case by case basis. Returns queries can be raised by emailing us at firstname.lastname@example.org within 7 days of delivery.
We do not refund for change of mind.
If your product is deemed to be faulty or of unacceptable quality, we will gladly accept your return and either refund in full, or re-supply you with another product of similar value, subject to availability. This will be honoured within one month from the original purchase date & on a case-by-case basis thereafter at our discretion.
International returns will be customers shipping cost.